Refund Policy
Last updated: October 10, 2026
We want you to be happy with DictoChat. The dictionary, grammar and study tools are free, so you can try the app before you buy anything. This policy covers the monthly plans (Learner, Pro and Intensive). Payments are processed by Polar, our merchant of record.
Subscriptions
- If an AI action fails and returns no result, the credits for it are given back to your balance automatically.
- You can cancel at any time. You keep your plan until the end of the period you have paid for, and you will not be charged again.
- You can request a refund of your first payment within 14 days of purchase if you have not used the monthly credits that came with it.
- Renewal payments are not refunded after the renewal date, so please cancel before the next renewal if you do not want to continue. If you were charged for a renewal you did not intend, contact us within 14 days and we will review it.
- If you delete your account, any subscription is cancelled immediately and the remaining period is not refunded.
Your legal rights
If you live in a country with consumer laws that give you a right to cancel or a refund, such as the 14-day right of withdrawal in the EU and UK, those rights apply as the law provides. Nothing in this policy limits them. By using AI features straight after purchase you ask us to deliver them immediately, and in some countries that affects the right to withdraw for credits already used.
How to cancel a subscription
Open Settings in the app and choose the option to manage your subscription, or use the link in your Polar receipt email. If you cannot find it, contact us and we will help.
How to request a refund
Email support@dictochat.com from your account email address, with your receipt or order number and the reason, if you wish. Approved refunds go back to your original payment method and can take several days to appear. The matching credits are removed from your balance.
Changes
We may update this policy for future purchases. The date above shows the latest version.